by Kim Harris | Mar 20, 2014 | Business Tips, Customer Service Tips, Management Tips
Is your business easy to do business with? Or is it difficult? The answer could impact your revenue as well as your reputation for service. Here are a few tips to help you stand in your customer’s shoes for just a few minutes to answer those questions. First...
by Kim Harris | Nov 28, 2013 | Business Tips, Customer Service Tips, Management Tips
Have you ever called a help line and at the end of the call had a bigger problem than before you called? Unfortunately, it’s not uncommon. Navigating the help line process can be a challenge for anyone’s patience. Here are a couple of tips you can try to make the...
by Kim Harris | Oct 17, 2013 | Business Tips, Customer Service Tips, Management Tips, Profitability Tips
Every sales lead is precious. It takes a lot to get people’s attention these days, and once a lead or prospect comes in your door, you’ve accomplished that hurdle, but now you have another one: getting the business. To ensure you can turn those prospects into...
by Kim Harris | Sep 19, 2013 | Business Development, Business Tips, Customer Service Tips, Management Tips
When it comes to marketing, the company invoice might be the last thing you’d think about. But think again: it’s a great place to make every attempt to get paid faster and have your customer coming back for more services and products. Here are five fun...
by Kim Harris | Aug 22, 2013 | Business Development, Business Tips, Customer Service Tips, Management Tips, Profitability Tips
In the vast majority of industries, referrals are the most cost-effective way to gain new clients and grow your business. When you attract new clients through referrals, your marketing costs are lower, your selling process is easier and more effective, and the...
by Kim Harris | Sep 6, 2012 | Business Development, Business Tips, Cost-Savings Tips, Customer Service Tips, Expense Reduction Tips, Time Management Tips
If you’re looking for ways to boost your productivity, technology is a great place to start. The good news is there are many free options available. Here are five favorites you might not know about. 1. Bridge lines. If you need teleconference lines, you’re in luck: ...
