by Kim Harris | May 11, 2017 | Customer Service Tips
It’s the little things that add up to make an exceptional experience for your customers. Here are five “little things” you can add to your services to create an exponentially memorable connection with your customers. Generosity Add a little extra something to the...
by Kim Harris | Apr 13, 2017 | Business Development, Customer Service Tips
Online marketing is a large component of marketing for many small businesses. There are many aspects to online marketing that you’ll want to consider for your business. Here are just five for your consideration. Content Marketing Content marketing is huge, and it...
by Kim Harris | Jul 21, 2016 | Customer Service Tips
Are you interested in being known for your extraordinary customer service? Or perhaps you just want your customers to feel like it’s easy to work with you or purchase from you. If so, try these five tips for five-star client service. 1. A good old-fashioned...
by Kim Harris | Jan 21, 2016 | Business Tips, Customer Service Tips
Providing great service can make a huge difference in a small business. For companies like Zappos, Nordstrom, and Southwest Airlines, customer service is a differentiator from their competitors. Done right, good customer service can bring lots of referrals that lead...
by Kim Harris | Jul 10, 2014 | Business Development, Customer Service Tips
Have you ever stayed at a hotel and then returned, finding that they have stocked your room with everything you asked for the last time you were here? Your special allergenic pillow was already waiting for you, you were asked if you would like a dinner reservation...
by Kim Harris | May 1, 2014 | Business Tips, Customer Service Tips
Your top customers are your most important customers in your business, and it’s important that you hang onto them if at all possible. It’s much more cost-effective in most business models to retain repeat customers than it is to find new ones. Here are nine tips...
